Order Status
For questions about your order please email Info@DiabloPowerGroup.com
Payment Methods Accepted
Diablo Power Group accepts Visa, MasterCard, American Express, and Discover credit cards. Additionally, we can process orders with a prepaid check or wire transfer.
Shipping
Batteries will be shipped via UPS or FedEx. We offer free ground shipping to the continental U.S.
Contact us prior to ordering if faster shipping is needed. Additional charges may apply.
Freight Shipment Terms
Freight Shipping will be handled under an FOB origin agreement. Origin means the buyer assumes ownership of the shipment the moment the carrier picks up and accepts the shipment from our location.
Our shipping department will handle large orders on a case-by-case basis to determine if freight shipping is necessary. Any order needing freight shipping may take additional business days to process and schedule a pickup with the carrier.
Customers requiring freight delivery must provide their phone number and inform us of any need for special services such as a truck with a lift gate for delivery. Special services generally incur additional fees.
Sales Tax Policy
State and local law requires sales tax to be charged based off the delivery location. Sales tax will generally be applied to your order based off the information provided by the buyer at checkout.
Diablo Power Group aims to comply with all state or local tax laws. Tax laws are continually changing and therefore these terms are subject to change. If sales tax is not collected at the time of your order your purchase may be subject to use tax unless your state has specific exemptions for the products ordered. Purchasers may be required to file a sales/use tax return at the end of the year for any purchases made that were not taxed at the time in order to pay any required taxes.
Internet orders do not exempt you from sales tax.
Returns
Product returns must be unused and have ALL of the original packaging. This includes any cardboard boxes, foam, packaging material, literature, etc.
The customer is responsible for shipping costs associated with returning a product.
Restocking fees for new and unused products within 30 days will be assessed on a case by case basis up to 5%
Products that have been used in any way or past 30 days will be charged a 15% restocking fee.
Privacy Policy
Diablo Power Group only collects personal information necessary to facilitate the purchase and delivery of our products. We will never sell or share your information with any third party.